Monday, January 22, 2018
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Telamon in a search for a Solution Design Architect

Business Process Solutions Design Consultant




The Solution Design Specialist partners with Sales, Operations and prospective clients to create custom solutions based on TBPS’ (BPO) standard portfolio of solutions. In addition, the Solutions Design Consultant supports Product Development in assessing and creating new solutions.

Essential Duties and Responsibilities:

  • Collaborate with Sales in providing
    • visibility to a client of TBPS’ suite of  outsourced business processes (BPO), solutions and applications
    • translate client requirements into a solution that TBPS can operationalize (workflows etc)
    • create the scope documentation and statement of work that defines the contractual relationship between TBPS and the client
    • Validate client’s success measures (as expressed in SLAs and KPIs) and work with operations to ensure metric alignment
    • Works closely with implementation managers and IT to translate business requirements into functional specification documents when technology changes are required
    • Where required act as implementation manager
    • Wield influence with multi-level stakeholders and decision makers in client to prepare them for change needed to implement an outsourced solution
    • Work to future-proof TBPS business process strategies (BPO) by monitoring industry best practices and incorporating them into TBPS standard or new solutions when appropriate

Skills and Abilities Required:

  • Ability to effectively plan and execute on multiple projects simultaneously
  • Proficiency with numbers, a strong attention to detail, and ability to develop detailed analyses
  • Ability to communicate information in a format meaningful to both business and technical audiences
  • Excellent organizational and project management skills, as well as excellent written and verbal communication skills
  • Ability to translate business requirements into decision support systems like workflows, and swim-lanes
  • Experience with applying lean management principles is a plus
  • Powerful sense of curiosity about how and why things are done

Education and Experience Required:

  • Bachelor’s Degree in a Computer Science related field. Masters preferred.
  • 3 +years of professional experience in a Solutions Development, Outsourcing or Business analyst role
  • External certification like IAOP is a plus
  • Experience with logistics and/or transportation industry (3+ years) preferred.

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